Privacy Policy

Introduction

Welcome to East Coast Integrity Solutions. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website (www.ecintegrity.com.au) or contact us in connection with our independent investigations, integrity and misconduct advisory services.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and where applicable the Privacy and Personal Information Protection Act 1998 (NSW).

Information We Collect

Personal Information

We may collect personal information from you when you visit our Website, submit an enquiry form, email us, or engage our services. This information may include:

• Name
• Email address
• Phone number
• Organisation and position
• Details of your enquiry or matter
• Any other information you voluntarily provide to us

When we are engaged to conduct an investigation or provide advisory services, we may also collect personal information about individuals relevant to the matter (for example, parties, witnesses or complainants). That information is collected and handled for the purpose of the engagement and in accordance with our professional and legal obligations, including confidentiality and procedural fairness.

Non-Personal Information

We may also collect non-personal information about your visit to our Website. This may include:

• Browser type
• IP address
• Pages visited
• Time and date of visit
• Referring URL
• Other technical data

How We Use Your Information

We may use the information we collect for purposes including:

• To respond to your enquiries and provide our services
• To manage client engagements, investigations and advisory work
• To improve our Website and services
• To communicate with you about matters you have raised with us
• To comply with legal, professional and regulatory obligations
• To maintain appropriate business records

We do not use personal information collected through investigations or client work for marketing purposes.

How We Share Your Information

We do not sell, trade or rent your personal information. We may disclose personal information only in limited circumstances, including:

• With your consent
• To trusted service providers who assist us in operating our Website or business (for example, hosting or form processing), where those parties are required to keep the information confidential and use it only for the agreed purpose
• To the client organisation that has engaged us, as part of an investigation or advisory report, where disclosure is necessary for the engagement
• Where we are required or authorised by law, or where disclosure is necessary to protect rights, safety or property

Security of Your Information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes appropriate technical and organisational measures. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies

Our Website may use cookies or similar technologies to support site functionality and understand how the site is used. You can control or disable cookies through your browser settings. Disabling cookies may affect some features of the Website.

Third-Party Links

Our Website may contain links to other sites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policy of any site you visit.

Access, Correction and Complaints

You may request access to, or correction of, personal information we hold about you, subject to any applicable legal exceptions (including those that may apply in the context of an investigation). To make a request, or if you have a privacy concern or complaint, please contact us using the details below. We will respond in accordance with our obligations under applicable privacy law.

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The current version will be published on this page with an updated date. We encourage you to review it periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us at:

East Coast Integrity Solutions
Email: enquiries@ecintegrity.com.au
Website: www.ecintegrity.com.au